About Your Stowe Gems Purchase

Your Stowe Gems is constructed of the best available materials for a lifetime of enjoyment. A few simple precautions will help ensure this enjoyment.

1. Do not sleep in your jewelry. 50% of wear occurs at night.

2. Do not bathe in your jewelry. Baths and showers deposit more dirt than they remove. Hard water can discolor many gems and pearls.

3. Use only recommended jewelry cleaners. Alcohol, ammonia, and other cleaning agents can permanently damage your jewelry and some gems.

4. Have prongs and bezels checked at least every six months. Your jewelry is guaranteed against manufacturing defects but not wear and tear. A worn prong can lead to a lost stone.

5. If you received your jewelry as a gift and wish to exchange it, do so on a timely basis. After Two weeks there is a restocking fee of 10%. Jewelry returned in poor condition will not be accepted. Original condition only, please.

Terms

Product and Pricing Information

Although Stowe Gems has made every effort to display the products and their colors as accurately as possible, the displayed colors of the products will depend on the monitor of the user and Stowe Gems cannot guarantee that the users' monitor will accurately portray the actual color of the product.  Products displayed may be out of stock or discontinued, and prices are subject to change.  Stowe Gems is not reponsible for typographical errors regarding price or any other matter.  The prices are quoted in US dollars.  Purchases are subject to applicable taxes to be paid by the purchaser, and do not include shipping and handling.  Purchase requests to addresses outside the United States cannot be filled. 

Shipping Information

Stowe Gems endeavors to ship all orders within 48 hours after we receive your order. We have found UPS to be the fastest and most reliable means of shipment. UPS works best with delivery to business addresses or private addresses where someone is available to accept delivery. Unless you provide us with such an address your shipment will be sent United States Postal Service. High value items (over $500) will be shipped United States Postal Service Registered Mail. This is the safest and most secure shipping method.
If you have concerns regarding your shipment, please contact us at : 1-802-253-7000 or sales@stowegems.com.

Return Policy
All jewelry is carefully inspected before shipment to ensure your satisfaction. In the unlikely event your shipment is received damaged or defective, please contact us immediately after your package arrives for a return authorization claim number. Packages sent without this number will be returned. ALL CLAIMS MUST BE MADE WITHIN THREE DAYS OF RECEIPT OF ORDER. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund. If you should decide to return your Stowe Gems purchase, please do so WITHIN TWO WEEKS. After that a 10% restocking fee will be applied.  Special Orders are special for you, and are not refundable. Final Sale items are not refundable.

Payment Policy

Stowe Gems accepts payments by check, money order, American Express, Visa, Master Card, or Discover. You may also use PayPal. All prices and payments are in U.S. dollars only. Your purchase will be shipped promptly after payment clears.sales@stowegems.com



 Stowe Gems has attempted to provide our clients with 100% conflict - free diamonds, based on information provided by our suppliers and / or our personal knowledge of world gem markets.

To the best of our knowledge, our Diamonds have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions.

Due to the fact that it is virtually impossible to trace the origin of a specific diamond at this time, this is neither a guarantee nor a warranty of conflict - free origin.


New Shipping Rates as of April 5, 2006 for UPS & USPS:
$ 10.00 - $ 200.00 = $ 10.00 
$ 201.00 - $ 500.00 = $12.00
$ 501.00 - $ 1500.00 = $ 15.00
$ 1501.00 - $ 2500.00 = $ 20.00
$ 2501.00 - $ 3500.00 = $ 25.00 
$ 3501.00 - $ 4500.00 = $ 30.00
$ 4501.00 - $ 5500.00 = $ 40.00
$ 5501.00 - $ 6500.00 = $ 50.00
$ 6500.00 + UP = Cost
 

*Due to the high volume of changes in the Sterling Silver and Gold Markets, Prices are subject to change without notice.*


Privacy Statement
 

 

Stowe Gems is the sole owner of all information collected on this site.
We do not sell, share, or rent this information to others. Stowe Gems uses every safeguard to protect your personal and financial information. When you submit sensitive information, via this web site, your
information is protected both online and off-line.
When you share information with us, you enable us to provide services otherwise unavailable. An example of this would be notifying you about special offers unadvertised to the general public.
Our shopping cart asks you to give us information about your order, billing address, shipping address, credit card information, and e-mail address. We use this information to process and send your order on a timely basis.

 

We may also use this information to contact you if there is a problem with your order. We do not share this information with any outside parties.
If you have any questions regarding our privacy policies please contact Stowe Gems at
sales@stowegems.com.
We have initiated physical, electronic, and managerial procedures to safe guard the information we collect online. Stowe Gems uses SSL (secure socket layer) software to protect your data and secure your transactions. This technology encrypts your credit card number, name and address, and other personal information to provide a secure and safe shopping experience.
If you prefer, you may call or fax us at 802-253-7000 between 10 am and 5 pm, Monday through Saturday.
This site contains links to other web sites. We cannot be held responsible for their privacy practices.

 Payment for Special Orders

                     
For your convenience, you may choose PayPal for payment with Special Orders.
Simply Click on our link to Paypal.  www.paypal.com 
Once at Paypal, click on send money and follow Paypal Directions.
Our Email Address is
sales@stowegems.com .